AFTER SALES B2C TEAM LEAD

About us:

At Timber Cabins, we specialize in designing, manufacturing, and selling high-quality wooden houses across Europe. Now, we're looking for an After Sales B2C Team Lead to ensure an excellent and seamless post-sales experience for our customers working together with multicultural team.

What’s the gig?

→ Develop policies and processes to enhance customer experience and retention

→ Oversee service quality, ensuring all work meets company and industry standards.

→ Lead and manage the aftersales team, ensuring timely and effective resolution of customer issues

→ Develop and improve aftersales service strategies to enhance client satisfaction and brand reputation

→ Monitor and optimize aftersales processes for efficiency and quality assurance.

→ Oversee and manage legal aspects of aftersales contracts, warranties, and service agreements

→ Monitor and optimize aftersales processes for efficiency and quality assurance

→ Train, mentor, and guide the aftersales team to improve service quality and efficiency

What we’re looking for:

+ 2+ years of experience in a similar leadership role within e-commerce, telemarketing, or direct sales of goods
+ Fluency in verbal and written communication in both Lithuanian and English
+ Exceptional leadership skills with the ability to motivate and manage a diverse team effectively
+ Strong organizational skills, decision-making abilities, and a focus on continuous process improvemen
+ Proficiency in PC applications such as CRM systems and Microsoft Office suite.

What’s in it for you?

 Competitive base salary from 2 000 € net/month+ performance-based bonuses
 Hybrid work setup – mix of remote & office (Vilnius or Kaunas)

 A supportive team, modern office & all the tools you need to succeed
 A chance to grow, implement ideas & be part of an expanding company

Ready to join?

Drop us your CV at hr@timbercabins.lt or call +370 660 93935 – let’s talk!